West Islip Towing logoWest Islip Towing

Privacy Policy

Your privacy matters to us. Here is how we collect, use, and protect your information.

Last updated: March 8, 2026

1. Introduction

West Islip Towing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website at www.westisliptowservice.com or contact us for towing and roadside assistance services. By using our site or our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide to us directly, including when you:

  • Fill out the quote request form on our website
  • Call us by phone
  • Send us an email
  • Receive services from us in person

The information we collect may include your name, phone number, email address, vehicle information, and service location.

We may also collect standard technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This is collected through standard web analytics tools and is used only in aggregate form.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide towing and roadside assistance
  • Contact you regarding your quote or service appointment
  • Send follow-up communications related to your service
  • Improve our website and service quality based on aggregate usage data
  • Comply with any legal obligations

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

Our website uses the following third-party tools that may collect data:

  • Tally (tally.so): Our online quote request form is hosted by Tally. When you fill out the form, your information is submitted to Tally and then forwarded to us. Tally's own privacy policy applies to how they handle your data.
  • Google Maps: Our website embeds Google Maps to display our office location. Google may collect data according to their privacy policy when you interact with the map.
  • Vercel Analytics: We use Vercel Analytics to understand how visitors use our website. This collects anonymized, aggregate data only and does not track individual users.

We encourage you to review the privacy policies of any third-party services we link to or use, as they have their own data practices.

5. Cookies

Our website may use cookies or similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may affect the functionality of some parts of our website.

6. Data Retention

We retain the personal information you provide to us for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Contact information used for service requests is typically retained for up to two years. If you would like us to delete your information, please contact us and we will do so unless we are required to keep it by law.

7. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, disclosure, or misuse. This includes using secure communication channels and limiting access to your information to employees who need it to perform their job duties. However, no data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will remove it promptly.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you are aware of any changes. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Return to the home page or view our Terms of Service.

(631) 840-9622